Returns, exchanges, and Refunds

You have 30 days after delivery date to return and item and receive a refund or exchange. If you are past 30 days we cannot offer you a refund or exchange. Merchandise must be in NEW condition and UNOPENED in original packaging to be eligible for a return/exchange. Proof of Purchase (order number) will also be required at time of return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, you then have the option of the full value of your purchase in the form of store credit OR a refund minus a 5% re-stocking fee. (Shipping fees are not reimbursed and cost of return shipping, if necessary, is the responsibility of the customer). The re-stocking fee also applies to orders that are cancelled before they ship – no exceptions – this is because there is still administrative work required to cancel and close your order even if it hasn’t shipped. 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items:

• Gift cards
• Sale and clearance item are all FINAL SALE
• Cloth Diapers that have been removed from their packaging.
• skin products, such as soaps and creams.

* Please do not send your purchase back to the manufacturer. *

 If you have questions, would like to arrange for a local pick up or to request a refund, exchange, etc., please contact us at support@meggiesfjc.ca

Damaged Products

If any of your purchases are damaged when you receive them as a result of shipping, please take a photo of the damaged product(s) and email it to us for a refund or replacement. No photo, no refund. After verifying that the item was in fact damaged upon receipt, we will refund or replace it at our discretion.  You may be asked to send back the damaged item in which case we would cover the cost of return shipping.  

Damaged item claims must be brought to our attention within 7 days of receiving it.  Please contact us at support@meggiesfjc.ca to report a damaged product.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@meggiesfjc.ca.

Sale items

Only regular priced items may be refunded. All sale priced items purchased during promotion sales are FINAL SALE. No returns or exchanges.

Contact Support for any other questions about refunds, exchanges or damages at support@meggiesfjc.ca